Dear everyone that works in sales;
If you don’t know the answer to a question, say ‘I don’t know’. It is preferable to immediately follow this step with finding the relevant information to answer the question, be it by looking online or making a phone call. If you cannot do it immediately then do it as soon as possible so that even if you can’t help the customer that’s asking you can at least help future customers that have the same question.
Don’t just guess instead.
The thing is, you’re not liable (maybe you are but you never get sued) when you’re wrong. Usually because lives aren’t at stake. But I can gaurantee you that if I walked into a car dealership and asked the guy if the car I wanted had passenger side air-bags and he just said “Yeah sure” because he couldn’t be bothered checking, then he’d be in deep shit.
But when I ask you if a TV is capable of doing something and you can’t be arsed finding out, you know you won’t get in any trouble if you’re wrong. And you won’t get in any trouble. Even if I went to JB and made a complaint about how confident the guy appeared in his answers to my incredibly specific questions when literally all of his answers were wrong, he wouldn’t even get a slap on the wrist.
So instead I’ll write to you retail workers and sales people and people that work on commission directly.
Please admit when you don’t know an answer.
Please don’t guess.



